Frequently asked questions
Do you accept insurance?
Unfortunately, at this time, we do not accept insurance. Some places that do and do AAC are the Speech and Hearing Centers at Holyoke Medical Center, Mercy, Baystate, and Cooley Dickinson.
Will you come to an individual’s home?
What ages do you work with?
We work with all ages. Our team members work in Early Intervention and Early Childhood, as well as with school-aged individuals and adults of all ages.
Where do we go to receive your services?
We are mobile clinicians, and we come to you!
What licenses/credentials does your staff have?
Our team is comprised of individuals who are speech pathologists, board certified behavior analysts, and assistive technology practitioners. All team members are licensed in the states in which they practice and many are ATP certified (which means they are credentialed Assistive Technology Practitioners).
Do you have an office?
We are mobile clinicians and we come to you!
What geographic areas do you serve?
Our clinicians are licensed in Massachusetts and Connecticut. We typically work in Hampden, Hampshire, Franklin, Berkshire and Worcester Counties as well as most areas in Connecticut. We are willing to travel farther, so just let us know!
In what environment(s) do you offer telepractice?
We do intervention, consultation and evaluation services both in-person and via telepractice. Telepractice is not for everyone. If an individual or team is interested in exploring telepractice we do a comprehensive needs assessment to ensure that it is an appropriate service delivery method for the specific case. If a team is not interested in telepractice then we offer traditional in-person services.
What are the benefits of telepractice?
Telepractice has changed the way we provide services. It helps to make them better by allowing us to collaborate with our team, additional specialists and team members. It also helps us be more efficient and enables us to offer services in many different locations. And, many of the individuals with whom we work prefer receiving services via telepractice!
What is tele-AAC?
Tele-AAC is the use of telepractice specifically for individuals using or working with those using augmentative and alternative communication (AAC). With telepractice and tele-AAC, the student or client is connected to the clinician using the Internet (rather than being face-to-face in the same room). We use secure video-conferencing online software to allow us to “see” the individual at his or her location.
Do you attend team meetings to review evaluations?
Yes, this is part of our evaluation package. We will meet for up to an hour in-person or over the phone developing on scheduling and location.
How do I initiate an evaluation?
Reach out to us and let us know your are interested. Once permission is granted to complete the evaluation we will send you some paperwork (such as a contract, and intake form and our photo release). We may or may not ask for additional work samples.
What should I do if I think my child needs an AAC or AT evaluation?
Call us; we’d be happy to talk to you about this. Sometimes a “screen” is the first step, other times an evaluation is warranted. It can be confusing, but we are here to help.
Why do I need to sign a photo release?
You don’t need to sign the release, but we ask you to as it makes it helpful for us. We like to include pictures of the individual in the report or assessment note so that we can clearly describe their performance and our recommendations. We can still complete the service and not take pictures.
How much do your evaluations cost?
Our evaluation prices vary depending on what you are looking for. We do AAC, AT, AAC + AT, AAC + Speech and Language, Speech and Language, and more. Please contact us if you are interested in learning more.
What services do you offer?
We offer direct intervention, consultation and assessment services. Our team specializes in augmentative and alternative communication (AAC), assistive technology (AT), and curriculum planning and development.
How much for your intervention and consultation services cost?
Our prices vary depending on the nature of the contract. For example, we typically charge by hour, but our rate decreases if we are at your location for 4 consecutive hours or more. Please contact us if you are interested in learning more.
What’s included in an assessment?
Our assessments are comprehensive. As part of our assessment package cost our team members review and individual’s file, gather information from pertinent team members, work directly with the individual to engage in specific trials, writes a comprehensive report with recommendations and implementation strategies, meets for up to one hour to review the report either in-person or over the phone. Our team often works collaboratively (i.e., there may be two clinicians) to help turn around the report more quickly.
How long does it take to schedule an assessment?
Scheduling varies. However, we typically schedule evaluations within 2-4 weeks.
How long does the evaluation take?
We do a lot of “behind the scenes” work and the time with the individual is 45 minutes to 2 hours depending on the evaluation type and what the individual is able to tolerate.
How long does it take to get a report from an assessment?
Our team works hard to turn around reports within 2-4 weeks. If you have a specific deadline we can work with that.
What happens if we need to reschedule and evaluation?
No problem. We will work with your team to find another time that works.
Do you accept volunteers and interns?
Yes, our team members love working with volunteers and interns. We take volunteers and interns from local colleges, universities, and organizations during the school year, however, our placements are limited and are based on a first-come-first-served basis and interview process. We have more positions available during the summer as part of our Camp Communicare AAC Summer Camp. We typically take student interns from Umass Amherst and then have between 4 and 10 volunteer openings.